Wednesday, November 30, 2011
Black Friday...
It is therefore not too surprising that another of our nation's seasonal customs is talking about the seriously out-of-bounds behaviors observed in the midst of Black Friday shopping. This year's stories include pepper spray, guns, knives, looting, and muggings.
(For the record, a number of my friends went shopping on Good Friday this year, and not one of them was pepper-sprayed, shot, stabbed, or mugged. First, I'll say "Yay!" Second, I'll appreciate this as a reminder that the news stories about a handful of out-of-control shoppers are not representative of the majority.)
I read an article recently about the excesses of Black Friday, including some of the ways self-correction may be coming about, such as through online shopping. That makes all sorts of sense to me. "But on Saturday many shoppers said they still prefer buying a the big stores, despite the frenzy. [One] said she likes the time with her sisters and the hustle of the mall too much to stay home and just shop online."
Huh. I cannot fathom the thought of actively seeking out massive crowds of frenzied shoppers.
Tuesday, November 29, 2011
The Context of Hope
I love the image of the first candle representing hope. It stands alone, the other candles still just shadows of what is yet to come. And the one small flame is only a spark, not a raging fire. But that little flame is enough.
Dignity in Customer Service
The guy on the other end was patient and polite as he examined the details of the order and explained their shipping procedures. Unfortunately for me, their shipping procedures are quite unhelpful. That huge window is built into the system and they have apparently decided it is acceptable. Even when explained by a persistently personable customer service guy, the attitude portrayed by this company's system is that if I really want the item, I'll do whatever it takes to make sure I can be home whenever it is that they decide to show up with it.
Grrr.
I asked clarifying questions, trying to narrow down the possibilities at least a little bit, and the agent on the other end gave another lengthy explanation of the same information. He was still patient, still polite. Just not helpful.
I became more annoyed and actively fought the temptation to take it out on the customer service agent. After all, the company does not meet my expectations and he represents the company, right?
Thankfully, a brief article by Gordon MacDonald came to mind and, as I paused a moment to consider the situation, MacDonald's words helped me gain some perspective and respond more appropriately.
The issue I was having wasn't the fault of the customer service representative. He didn't create the system. He doesn't adjust the system. He's just the one stuck explaining the system. Over and over, to unhappy people, especially in a high-volume and extra-stressful shopping season. Ugh. I do not covet his job.
And I was impressed by how he conducted himself in it.
My issue was not with the customer service person, but with the customer service system, and I decided to acknowledge that. I summarized briefly that I'd called for more precise information about shipping and would end the call feeling frustrated by the situation. I told him it would be unfair to demand more information of him than the company's system provides and, at the same time, I wanted to express quite clearly that their system is inadequate.
My message was clear -- I am not upset with him personally, I am definitely dissatisfied with the company he represents, and there is nothing he can do to fix it.
That's why his response is all the more interesting. He seemed to relax as he spoke with new warmth. "Thank you," he said. "I wish I could give you more information, and I appreciate your understanding." He did not complain about the company, about me, or about other customers. He spoke with dignity. And he sounded genuinely grateful.
I find myself in all of this feeling a little more sad about a cultural trend of treating others poorly, even as objects, because I can't help but wonder how much of this guy's work time includes being berated for issues he cannot fix within the company.
It is sometimes reasonable to be dissatisfied, but that is not reason to be unkind.
Monday, November 28, 2011
Quote
This is a season of parties and events, of spending time with others. I enjoy the cheerful, fun folks in my life. At the same time, not everything is cheerful and fun, and I am especially grateful for those folks who also leave space for those other parts of life, too.
Saturday, November 26, 2011
Vacuuming Efficiency
He needed it anyway, so I brushed him thoroughly and gave him a bath before we left on Thursday. By the time I got him out of the shower, he'd lost so much extra fur that it looked like a very soggy guinea pig was stuck in the drain. Brushed him again as he dried, then during a stretch break in Nowhere, Idaho, and one more time when arrived at our destination. His fur was curlier now and smelled good... and kept fleeing his body like crazy.
In times past, my husband has remarked when vacuuming that it would be a lot more efficient to just skip the carpet and vacuum the dog. And so -- I did. There wasn't a dog-vacuuming attachment (go figure) so we made do with what we had available.
It worked surprisingly well, especially for getting those pesky little static-furs contained. And it didn't bother the dog too much since he got snacks in the process. I'm thinking this may become a regular part of our dog-grooming routine.
Friday, November 25, 2011
Muppet Movie
And, of course, there were Muppets :D
Thursday, November 24, 2011
Giving Thanks: Thanksgiving
Wednesday, November 23, 2011
Phone Conversation
Me: Send a text message to Mark.
Siri: What do you want to say to Mark?
Me: I will be home in an hour.
Siri: I updated your message: "I will be home in an hour." Ready to send it?
Me: Yes.
Siri: Okay, I'll send it.
It is interesting technology, built with consideration of psychology and relationships in addition to electronics. The programmers worked to mimic something of humanity in this machine. They had some creative fun with it, too. For example:
Me: What is your favorite number?
Siri: I don't really like talking about myself.
Me: What is your favorite color?
Siri: My favorite color is... well, I don't know how to say it in your language. It's sort of greenish, but with more dimensions.
Siri seeks information, too, more successfully at some times than at others:
Me: What is the square root of 256?
Siri: Let me check that for you... Okay, here you go... 16.
Me: Where do you come from?
Siri: I, Siri, was designed by Apple in California.
Me: Where do babies come from?
Siri: I found two baby stores fairly close to you...
I decided to test out the speech-recognition capability by writing yesterday's blog post, so I powered up the phone and started talking:
Me: Take a note.
Siri: (notepad screen opens) Okay, I can take that note for you... just tell me what you want it to say.
Me: "I injured myself a few weeks back -- torqued my back while picking up a piece of paper. It was not heavy paper, mind you, nor large and awkwardly shaped..."
Siri: (interrupting) I found nine hospitals fairly close to you.
That last part reminded me of some human conversations, too -- listening for main ideas and responding quickly, while missing the point in the process. The fun and creative parts of being human, the things which make each person unique, also sometimes lead to misunderstandings. But those parts of being human can also help us work together to clarify, confirm, and find new ways to communicate.
Tuesday, November 22, 2011
Many Little Things
My backpack is more clearly in the "lift with your legs, not with your back" category. I was surprised this afternoon by how light it felt as I pulled it from my car. In fact, I immediately thought I'd left my computer at home, so I opened up the bag to see. Everything was there except the assortment of papers I'd removed this morning.
A standard piece of paper is a small thing, not likely to be noticed when added to a good-sized pack. So, as I am leaving the house, I frequently add whatever documents are current. A few pages at a time through the recent weeks, those lightweight items had added up and I hadn't noticed how much they were weighing me down until the burden was lifted.
Life can be like that. Little tasks, small responsibilities, minor stresses -- each easy to carry on its own. When joined with others, though, they add up. Even a "lightweight" addition is enough to upset the balance. Today was a good reminder to "clean out my pack" -- to prioritize and focus rather than "carrying" too many things around in my head and heart.
Monday, November 21, 2011
Giving Thanks #1: Melvin
And in the years following?
Sunday, November 20, 2011
Giving Thanks: Nurturing Gratitude
Pastor Joel spoke about gratitude during the sermon today, starting with this brief portion in one of Paul's letters:
The "always" and "continually" and "in all circumstances" caught my attention today. These remind me that gratitude isn't something that just happens to us, like eye color or weather. It is a an attitude and an action, a character trait developed through nurture.
I remember some years back when I was going through a rough patch. I taught through the week and then led children's ministries on Sundays. It was a stressful time in general, made more difficult by physical weariness. I began to set aside time after church on Sunday evenings to talk with God about the day. Frustrations were certainly a part of it. Eventually, though, I found my way to recognizing and acknowledging the good parts, too. Those quiet Sunday evenings, especially through those difficult months, began to shape my character, my outlook, and my leadership in good ways.
That experience came to mind again this morning, and as I remember the influence it had, I am considering how I might more intentionally nurture gratitude within my soul during the upcoming year, and not just the upcoming week.
Saturday, November 19, 2011
Traffic Mimes
So, in the category of thinking creatively about a complex problem, over one hundred professional mimes are now using their skills to help address these issues. Dressed in brightly colored outfits, they silently engage the public on a more personal level, using a great variety of nonverbal communication. Some offenders curse and yell in response to silent corrections, but most have responded in a more civilized manner, and initial reports suggest things are getting better. (Check out the story here.)
Turns out, Venezuela is not alone in this tactic; there are a number of other places where something similar is being done. I'm feeling kinda left out here in Utah. Our driving situation probably doesn't merit traffic mimes, but maybe we could get some anyway, just for the fun factor :D
Friday, November 18, 2011
Looking Back: Mules
Years ago, my grandparents did quite a lot of research into the family. I think it was Grandma who typed it up using their little manual typewriter, pasted in photos, and made copies for us. It was no small task -- the whole thing is around 100 pages. The best part is that it's not just a bunch of names and dates; it is filled with stories and all sorts of other reflections of the humanity of people who otherwise would have remained simply distant figures represented by names, dates, and locations.
I had reason to pull out this history today and look inside. Along the way, I found these photos of my grandpa's twin cousins with their wives:
Accompanying the photos and the story was this cautionary little rhyme:
It is an old photo of people I never knew, and a rhyme about mule safety probably isn't something I'll find much practical use for in my contemporary American life. But these are far more than than an old photo and a short little rhyme. There is something deeper here, a connectedness to my own history and to broader humanity, and I am grateful.
Thursday, November 17, 2011
The Space in Between, Part XII: Holding Space
The Israelites were camped at the edge of the Jordan River. After three days, the people were told, "When you see the ark of the covenant of the Lord your God, and the priests, who are Levites, carrying it, you are to move out from your positions and follow it. Then you will know which way to go, since you have never been this way before." The priests carrying the ark of the covenant were told, "When you reach the edge of the Jordan's waters, go and stand in the river." As their feet touched the water's edge, the water stopped flowing from upstream and the riverbed appeared. "The priests who carried the ark of the covenant of the Lord stood firm on dry ground in the middle of the Jordan, while all Israel passed by until the whole nation had completed the crossing on dry ground" (Joshua 3).
I love love love this image. God did not move all the obstacles out of the way before His people arrived. Instead, they had to get their feet wet, taking steps of faith into seemingly-insurmountable obstacles. My mind goes readily to conversations like that, when I don't know where we'll wind up or how we'll get there, but we step in faith into the soul waters -- sometimes deep, sometimes cold, sometimes swift and dangerous -- and watch as God begins to do miracles.
The priests carrying the ark of the covenant -- a symbol of God's presence -- entered the water. In that simple act of faith by obedient people, God cleared the way for forward motion by removing barriers they couldn't cross on their own. The presence of the priests created and held space for God's miracle -- and all they did was stand there as a symbol of God's presence, pointing attention to Him. It is worth noting, too, that they waited in that in-between place until all had gone through. They stayed present rather than running ahead.
I don't think this is only about priests long ago; it can be a metaphor for today, too. In my own life, God has sometimes cleared the way for forward motion by working through fellow human beings to remove barriers in my heart and mind. Sometimes the engaged presence of another has created and held space for God's work. Sometimes what I have most needed from these friends is for them to remain present and represent God's presence, helping me to see and attend to Him.
Wednesday, November 16, 2011
The Space in Between, Part XI: Samuel and Eli
Samuel's conversation with God happened pretty early in the evening, and it wasn't until the next morning that Eli and Samuel spoke again. The two faced each other, each with decisions to make. Eli insisted on the truth, probably both fearing and expecting it. And Samuel was anxious, but did not let that keep him from speaking the difficult truth. I imagine it was a very awkward conversation.
Not mentioned much, but still important, is the in-between space of that long night spent waiting. What was Samuel's night like, and what was it like to be Eli? What did they think about? What were they feeling? I suspect it was a difficult night for both of them, without much rest, and I wonder what God was doing in each during those hours. I don't fully know, but I suspect they were both different in some way by the time morning came around.
That's what happens during in-between times, I think. We wrestle and struggle and wait, and for good or ill, we become somehow changed in the process. I am not excited about waiting, and that is okay. But I do want to be respectful of those times, knowing that God is at work and seeking to follow His lead.
Tuesday, November 15, 2011
Auscultation
Monday, November 14, 2011
Choosing Excellence
"We worship at the shrine of the Golden Arches, not because they sell "good food," or even "cheap food," but because it is "fast food." Even after fast food was introduced, people still had to park their cars, go inside, order, and take their food to a table, all of which took time. So we invented the Drive-Thru Lane to enable families to eat in vans, as nature intended." (John Ortberg)
Fast food restaurants were created to feed people quickly and easily. That is why they exist, and that purpose is reflected in how they are run, with an emphasis primarily on speed and convenience of service.
I had been craving a cookie dough shake awhile back. Ortberg can say what he will about fast food -- and he's generally right -- but Arctic Circle makes a mighty tasty cookie dough shake. I wasn't looking for anything else fabulous, just ice cream. That was my expectation when I arrived.
And the shake was quite good. But what stuck with me from the experience was the people. They greeted me promptly, were genuinely invested in serving customers, busied themselves with cleaning during slow times, and even came to bus my table after I'd finished my food. Each one was polite -- to customers and to fellow employees -- and everyone seemed to be working pretty hard.
The employees could have figured it's "just fast food," not a fancy restaurant. Most were young, too, perhaps high school age. My guess is they don't see this as a lifelong career, so their excellence probably isn't motivated by the possibility of climbing the restaurant ladder. They could probably meet basic expectations, earn a little money, and go home satisfied with being average, but they didn't. Rather than settle for mediocre, they worked with excellence.
And that? It's not just about speed. It says something admirable about character.
Sunday, November 13, 2011
"Free"
Saturday, November 12, 2011
Grateful: Mirror
I entered a conversation not because I knew what I was thinking, but because I didn't. My mind was filled with stories and ideas and questions, not well-ordered. That's when a hello became a question became a conversation as I sought clarity. My partner in the interaction was hospitable, creating space for undeveloped thoughts and, in the process, helping them to take shape. When I left that shared space a little while later, I saw more clearly, understood better, and felt more at ease. I am grateful.
Friday, November 11, 2011
Thankful: Security Forces
I paused, too, to assess the situation. I didn't see any need to stop what I was doing; I was simply a tourist using a camera appropriately in a public place. At the same time, I was pretty intentional about not making any quick or sudden movements, and about looking quite benign. I did not want to create unnecessary uncertainty for this already-alert man.
Searching...
I heard a statistic today about how many billions of Google searches are done during a month. There is quite a variety of topics explored...
Why is the sky blue?
How do political debates work?
Where do babies come from?
What is known about [a particular person]?
What are people like in Iraq?
What is the meaning of life?
How can I cope with depression?
What are the first signs of pregnancy?
What is the prognosis for [a particular disease]?
What is the Bible about?
How are dreams interpreted?
Are fortune-tellers reliable?
And then came this: To whom were those questions addressed before Google?
Google is great for many informational searches, and I can certainly appreciate that. Still, I am saddened by the image of so many billions of questions being asked in isolation, when so many of them belong in the context of community.
Wednesday, November 9, 2011
Story/Development
The past two days have held many stories -- telling stories, hearing stories, remembering stories -- and I have seen again how character is shaped through story. It reminds me to pay attention to the stories I allow to take hold in my soul, to guard against the influence of some while celebrating and actively pursuing others.
Tuesday, November 8, 2011
Giving Thanks
Monday, November 7, 2011
Giving Thanks
There is a lot about these mixed-up seasonal messages that I do not like, but one good thing is that it has triggered me to be much more intentional about focusing on the season at hand, being in this moment with this purpose rather than always looking far ahead. Practicing this discipline has been healthy in so many ways.
Thanksgiving is coming up. A tradition in my family is to sit together for a short time after dinner and express gratitude. Each person drops an unpopped popcorn kernel into a jar for each thing on his or her list. Popcorn kernels are small -- our gratitude need not be only for the "big" things -- and they add up.
I've been trying to practice that kind of thing in these weeks leading up to Thanksgiving Day, intending for November 24 to be a natural product of a season of intentional gratitude.
Sunday, November 6, 2011
Redefining Brutal
Not my photo, not my mouth... |
I'd just awakened from the anesthesia and was still pretty fuzzy, so it took a few moments to assemble my thoughts. The 0-10 scale was the tool at hand, so I pondered what a "10" might feel like. My first mental image involved a motorcycle crash at freeway speeds with no special protective gear. Hmmm -- my whole head hurt something awful, and in ways I hadn't even realized were possible, but it was way better than my imagination of a 10 on the pain scale. (Then I wondered -- is this a logarithmic scale? a linear one? or a different scale I'm not thinking of because my brain feels like it is filled with a viscous ooze? Eventually it dawned on me that the gal asking me for a number was not thinking of logarithmic vs. linear scales; she just wanted a number to write in my chart.) I settled on a 6.
Six? she asked. Yes, I responded -- on a scale of 0-10, my pain in that moment was a 6. She appeared disappointed and left. We repeated the interaction several more times as she returned to assess my pain; it still really hurt quite a lot, so I kept naming it a 6. She kept writing that down and leaving. Finally she told me that, as part of the pain study I'd signed up for, they were waiting for my pain to reach the level of 7 before giving the medication. And, having given that information, she asked again: Are you sure it's a six, and not a seven? Arggh. Of course I was sure. I'd thought this through, and it was nothing like the worst pain I could imagine, and trying to manipulate the data wasn't going to make it any better. Sheesh.
I told this story to Mark, and he chuckled understandingly. Years later, we still talk about "establishing the scale" -- shorthand for recognizing the range of possibilities and describing a situation's relative place within that range.
That came to mind today when I read a newspaper headline:
Brutal? Really? It may be time to establish the scale. On election day in 2008, one of my friends commented with grateful seriousness on the peacefulness of the voting process in this country. Yes, there had been debates and mud-slinging and such, but at the end of the day, we could be pretty sure that all the people listed on the ballot would go home alive. There are places around the world where that isn't true, where those not elected may be seen as a threat to power and even eliminated completely.
When we elect a president in 2012, it may very well be a close, tough race. But when I establish the scale of possibilities, it is nowhere near "brutal."
Saturday, November 5, 2011
Shepherd
(Psalm 23:1)
The 23rd Psalm is one of the best-known passages not just in my faith tradition, but also much more broadly, even among those generally unfamiliar with the Bible. Many speak of it as a peaceful, inspiring writing, and Christians in particular paint pictures of Jesus (based on his words in John 14:14) as a sweet, gentle fellow who is nice to sheep.
There is some truth in that image, of course. But it is overly simplified; there is a lot of truth missing, too.
The man who wrote Psalm 23 was David, who started out as a shepherd in his family. This is the same David who killed Goliath. When he volunteered to fight one-on-one against this giant who'd had the Israelite army running in fear for weeks on end, this is how he argued his qualifications for the task:
"When a lion or a bear came and carried off a sheep from the flock, I went after it, struck it and rescued the sheep from its mouth. When it turned on me, I seized it by the hair, struck it and killed it. Your servant has killed both the lion and the bear; [Goliath] will be like one of them, because he has defied the armies of the living God..." (1 Samuel 17:34-37).
There is much nurturing gentleness in the Psalm 23 description of the Lord as Shepherd -- green pastures, quiet waters, restoration of soul, guidance, comfort, goodness and mercy. But life brings other things our way, too -- the valley of the shadow of death, and threat of evil -- and it merits David's picture of shepherd as courageous, fierce, powerful and bold.
Friday, November 4, 2011
Expectation and Pursuit
Young Sirius |
Fast-forward awhile, and we reached the logical conclusion with the Big Monster. For the past thirteen years, our vacuum cleaner has magically caused tiny snacks to appear randomly on the carpet around the room as Sirius and I vacuum together. Now when I walk over the vacuum cleaner and touch it, the dog automatically starts excitedly circling the room in search mode. Vacuuming is a lot more fun with my furry yellow friend :)
So anyway, it seems that last night's snack had bounced some distance under the furniture when tossed during the vacuuming game, where it had lain unnoticed for a few days. In many other households, I imagine it could have stayed there for years. But not in Sirius's home. Even though he couldn't see it or reach it, when he walked by, he knew that snack was there and he would not rest until he had it.
I love my dog's sense of expectancy. He lives in hope and trust that snacks will appear, so he is on the lookout for them. And as his belief fuels attentiveness, he often finds what he expects -- not because he believes it into existence, but because it opens his eyes to the possibilities.
And so I ponder -- what do I expect?
Thursday, November 3, 2011
Showing Strength
"Thousands of... protesters were in the streets as part of day-long events to show the movement's strength."
That is a fascinating statement. The caption does not report that the point of this gathering was to show the movement has logical conclusions or workable ideas or an established record of effectiveness. After all, those are often conveyed more persuasively by one or a few well-chosen representatives, not a crowd. Instead, the protesters described in today's paper sought to be heard and attended to, and was trying to accomplish this by demonstrating they have sufficient power to significantly impact others. It sounds like a group frustrated with feeling powerless.
Indian cobra with hood flared |
That article in today's paper contains news about a current issue in our country, and is therefore relevant to me. Quite frankly, though, I can't do much to directly address the concerns of those three thousand distant protesters, so the protest is merely information for me, not something that elicits a particular response.
What I can do, though, is recognize the frustrations of people on the many sides of complicated issues and create space in my world where individuals are respected and heard. I can listen first and then speak, aiming first for mutual understanding and then for mutual respect when the time comes for action. Perhaps this kind of movement, though much quieter than a protest, ultimately holds greater potential for bringing about lasting change.
"Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has." (source uncertain)
Wednesday, November 2, 2011
Thanks #1: Being Here
My phone was nearby and the home screen included my calendar for the day. A review of that and a few logical deductions later, I looked around and decided my surroundings did indeed look like my usual room in my parents' home. I began to feel oriented again. Though my body hadn't moved significantly, I could in some way be more present in that place.
That memory came to mind today as I read the Bible story of Moses tending sheep at "the far side of the desert," where he saw a bush that was burning without actually burning up. Intrigued, he went to explore further. From within the bush, God called to Moses, by name.
"And Moses said, 'Here I am.'"
Moses' burning bush experience was ultimately an orienting one, I think. Rather than ignoring it and moving on when he encountered disorientation, he took notice and engaged. God had taken the initiative to be more fully present with Moses, and Moses in turn chose to be fully present with God. And his world was changed forever from that interaction.
I pondered as I read. I've been learning about being more fully present from the examples of some key people in my life. They're the kind of people whose behavior causes me to pause and consider what they are so attentive to, and even to realize sometimes that they have been listening to my words far more than I have listened to myself. By being genuinely and fully present themselves, they create an opening for me to step back in as my genuine and fully present self, too. Sometimes it is even life-changing.
Tuesday, November 1, 2011
Autumn Transition
I journal inconsistently -- sometimes fifteen pages within a few days, other times not a word for weeks on end. It evens out, though, to around six months per notebook. I have begun, each time I fill one, to sit with it awhile before adding it to storage, taking time to ponder what is represented within its pages. And as I start writing in a fresh notebook, I pause to ponder, too, what I know and don't know about the coming months. It is a time of transition and preparation.
The start of November, especially this year, is a time of transition and preparation. Looking back and looking forward, I have a distinct sense that the next six months will be a significantly shaping time. Whatever it holds, I want to encounter it well, and to come out the other end betterly different.